Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to the ADE Store FAQ page! Here, you’ll find answers to some of the most common questions about our store, products, and services.
1. Orders and Payments
Q: How can I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), and other secure payment methods listed at checkout.
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, please contact us at support@adestore.com as soon as possible. Once the order is processed, changes may not be possible.
2. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times depend on your location and will be calculated at checkout.
Q: How long does delivery take?
A: Delivery typically takes 5-15 business days for international orders. Processing time is 1-2 business days.
Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.
3. Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for most items, provided they are unused, in original condition, and with all packaging intact. Contact us at support@adestore.com to initiate a return.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping fees unless the product is defective or incorrect.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item.
4. Products and Stock
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from trusted suppliers.
Q: What should I do if an item is out of stock?
A: You can sign up for restock notifications on the product page or contact us for more information.
5. Contact Us
Q: How can I contact your customer support team?
A: You can email us at support@adestore.com or use the contact form on our website. We aim to respond within 24-48 hours.
If you have additional questions, don’t hesitate to reach out. We’re here to help!
Thank you for choosing ADE Store!